DELIVERY, COLLECTION & ORDER FAQ
TERMS AND CONDITIONS
1. Shipping Information
We deliver your orders via delivery vans & cars.
Delivery timing is per 1 1/2 hours block, and while HappyPot try our best in ensuring timely delivery, please understand as road conditions may severely affect our schedule. Recipients are advised to be readily available at pickup point within the delivery timing block.
We’ll send you a confirmation email containing your purchase details as soon as the order is registered by our system.
2a. Shipping Charges
|Any Amounts Store Pick-up||No Charges|
|For All Delivery payments||$ 12.00 Flat|
3. Payment Methods
We accept Paypal, Credit Cards (via Paypal), Internet Banking, Bank Transfers and Company Cheques.. For cheque payments – to issue to 125 Food Pte Ltd
All payments have to be verified by our staff prior to delivery, due to previous bad experiences with deliveries with unverified payments.We seek your kind understanding on this matter.
On the check out page, you will be transferred to the payment gateway to complete your transaction. On successful completion, you will receive an email invoice confirming your order.
We may require usage of foam boxes (if any are purchased) during delivery.
Our delivery staff will be required to collect back all unpurchased foam boxes.
5. Returning an item
We do not entertain returning of delivered or purchased food products.
6. Cancelling an order
You may inform us via email, at least 2 day in advance, for any cancellation or reduction of food ordered. Any processing of refunds will wait till following Monday or Tuesday.
7. Placing an order
Our eCommerce Portal only captures orders up to 1 days in advance. If you require urgent and last-min addition, please drop us an e-mail.
Today (Thurs) ordering for Friday and Saturday = OK
Today (Thurs) ordering for Thursday = Not OK